Refund policy

Returns policy

We accept returns within 30 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

  • Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you

  • Bags, Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned

  • When trying on footwear, please do not mark the soles or damage the shoe box

  • If an item has a COMPLIMENTS THE CLOTHIER/ COMPLIMENTSOFYINDA.COM security tag or brand tag attached, it must be returned with the tag in its original position

  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable

  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled

  • Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you

  • Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it

  • Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you

  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Customers are liable for any returns made at their own expense, which do not use our standard return service. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged, or faulty.

Prepare your return

  1. Place the item inside the complimentsofyinda.com packaging - don't forget any brand boxes, dust bags, or cases. Email – info@complimentsofyinda.com with your order details including order number, purchase address, and reason for returning.

  2. Attach your Return Label to the outside of the complimentsofyinda.com packaging.

  3. If you received a Return Note with your order, attach it to the outside of your package

To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your COMPLIMENTS THE CLOTHIER/ COMPLIMENTSOFYINDA.COM account or restrict future orders if your return behavior is in breach of our Returns Policy. https://complimentsofyinda.com/policies/terms-of-service

Cancelling an order under the Consumer Contracts Regulation

Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations (CCRs). If you would like to cancel your order, you must notify us of your wish to cancel within 14 days from the date your order arrived using one of the methods set out below. If you choose to cancel your order (or part of your order) before it has been prepared for shipment (usually when the shipping label is printed), the items will not be sent out to you and you will receive a full refund, including shipping costs. If you choose to cancel your order (or part of your order) after it has been prepared for shipment (usually when the shipping label is printed), the items will need to be returned. Once the returned products have been received and accepted, you will receive a full refund, including shipping costs, if shipping costs apply. Your statutory rights in relation to cancellation/withdrawal (Terms and Conditions) are not affected. Once you notify us, you will be responsible for the cost and arrangement of returning the items to the complimentsofyinda.com brand in which you ordered from.

For more information on cancelling an order under the Consumer Contracts Regulation (CCRs), view Terms and Conditions Section : https://complimentsofyinda.com/policies/terms-of-service

Refunds

Once your return has been received by our brand boutique, it can take up to 6 calendar days to process. If your return has been accepted, your refund will be processed to the original method of payment used to place your order, excluding any delivery costs. Where applicable refunds can take up to 14 days to show in your account, depending on your payment provider.

Tracking your return

To track the return of your package, use the Waybill Number from the Waybill Doc included in your order. Or check the status of your return by going to Orders & Returns in your account. If you placed your order as a guest and want to track your return – email us at – info@complimentsofyinda.com and we will email you a message with your parcel tracking number included.